Most of these case studies come from emails my readers send me. With their permission, I share them with the names changed. I do this so that others can learn from what worked and what didn't. Have a story of your own? Share it with me.
- 17replies, up from 3
- 11fall mini sessions booked
- $58less spent on printing

Which of four flyers brought in the most replies? The one in the library, by a mile.
That result surprised Ellie, and it’s the heart of how her family photographer flyer worked.
Ellie works out of Madison, Wisconsin, and she answers every email herself.
Ellie started with one flyer, and it earned three replies in two months. Her second got seventeen in six weeks, from a smaller print run.
The problem
Ellie printed 200 copies of a flyer that said “Capturing your precious memories.”
There was a pretty photo, her logo and a line that said “Contact me for rates.”
She taped it up in every place that would let her, then waited. Three people wrote. Only one booked.
Worse, she couldn’t tell which spots brought those three. Every flyer looked the same, and she hadn’t asked anyone how they heard about her.
The first round went like this.
| Measure | Before |
|---|---|
| Flyers printed | 200 |
| Places they hung | 22 |
| Replies in two months | 3 |
| Bookings from the flyer | 1 |
| Cost to print | $96 |
She was spending money, time and weekends. And she had no idea what to change.
Looking back, the flyer spoke to nobody in particular. A parent with a baby and a parent with a teenager would read the same words and feel nothing.
It also had no date, so no one felt a reason to act this month.
The solution
Ellie decided to stop guessing and start counting.
She wrote one new flyer for one kind of parent, then made four small versions. Each had its own code word near the next step.
She printed only 60. Each copy went to a place she’d chosen on purpose.
The new flyer was simple, and she kept it that way on purpose.
It had a short headline, one large photo of a family laughing, a start price and a date.
Under it sat one line that told parents how to book. The code word sat right beside it.
The process that worked
Nothing about the plan was hard. It just needed to be done in order.
One reader, one headline
She thought about the parents she liked best. They had kids under eight and they liked the outdoors.
The new headline read “Fall minis for kids who won’t sit still.” It had a date and a price underneath.
Four spots, four code words
She picked four places. A children’s library, a coffee shop near a school, a swim school and a pediatric clinic.
The code words were READ, LATTE, SPLASH and CHECKUP. Parents would type the word on her booking form.
She also added a short question to the form.
It asked, “How did you hear about me?” Some parents forgot the code word, and the question caught them.
Print small and sharp
She printed 15 copies of each version on matte paper at a local shop. The whole run cost $38.
She checked the text from across the room and made the price larger. She also scanned the QR code on two phones before printing.
Ask first, then thank
Every place got a quick visit. She asked the owner, thanked them and offered a free mini session raffle for staff.
Two owners put the flyer in a better spot after she asked. The clinic moved it to a waiting-room board.
Reply fast and keep score
Ellie answered every message within two hours. She wrote each reply to the family, not to the flyer.
Then she added a tally in a notebook. One line per reply, with the place and the code word.
After three weeks, the notebook already showed which spots were quiet.
Ellie’s family photographer flyer, week by week
In week one, two replies came in. By week three, Ellie had nine.
By week six, she had seventeen. She sent a short thank-you note to every place, with the count of replies.
Eleven of the seventeen booked a fall mini session.
The whole print run cost $38, compared with $96 the first time. Her cost per booking fell from $96 to about $3.50.
What we learned from here
What made Ellie’s family photographer flyer work was simple. Ellie knew who she was talking to and where they were.
She also knew what happened next. A code word turned a guess into a number.
The flyer itself kept to the rules of a good family photographer flyer, with one reader and one next step.
After six weeks, her notebook split into two lists.
| Worked well | Needed a fix |
|---|---|
| One headline for one kind of parent | The first QR code was too small |
| One large photo with big smiles | The swim school flyer had no date |
| A visible start price | The coffee shop board was crowded |
| A code word beside the next step | CHECKUP was too long to type |
| A thank-you note with the count | Two flyers curled in the humidity |
The plan had a few holes, too. The coffee shop gave her only one reply, so she moved those flyers to a toy store.
Her first QR code was about half an inch wide. A parent told her it was hard to scan, so she enlarged it to one inch.
She also dropped CHECKUP for CARE, since it was easier to type.
The library gave her eight replies, nearly half of the total. Next season she printed 20 for the library and 5 for the cafe.
She also learned to refresh the date.
A flyer with an old date still hung in the swim school after October, and a parent asked if she was still working.
Now she sets a calendar reminder to visit each spot once a month.
She also started asking every new family one question at booking, “Which flyer did you see?” The code words made it easy, but the question caught the few who forgot them.
Two families said the flyer sat on their fridge for weeks before they called. Ellie now prints a small tear-off card for exactly that reason.
Readability counts, too. Pale gray words on cream paper fail the W3C’s 4.5 to 1 contrast rule for normal text.
Ellie’s flyers now use dark green words on cream paper. Her next print run is already planned for the holidays.
This time, every flyer will carry a new code word, so she can keep learning from every spot.









