← All case studies

Bronze, Silver and Gold Out, 4 Clear Plans In for Headshot Photographer Celeste

Published on Reviewed & Edited by Niaj A A Khan

Celeste Quill Solo Headshot Photographer Boulder, Colorado, USA

Headshot photographer services example doodle with bronze, silver and gold medals and contact for pricing, an arrow to four clear plan cards with prices from $175, and a 61% booked badge

Most of these case studies come from emails my readers send me. With their permission, I share them with the names changed. I do this so that others can learn from what worked and what didn't. Have a story of your own? Share it with me.

  • 22% to 61%of inquiries booked
  • 15 to 2what's included emails a month
  • 3Team Days booked

“Sorry, quick question. What’s actually in Silver?”

The caller was an office manager in Boulder, Colorado, reading Celeste’s headshot photographer services page out loud.

Celeste explained. Then the manager asked about Gold. Then about retouching. Then about whether the price was per person.

Ten minutes later, she said she’d think about it. She never called back.

That call made Celeste look hard at how she described her sessions. The page looked lovely. It just didn’t answer anything.

Eight weeks after she rewrote it, 61 percent of her inquiries were booking, up from 22 percent.

Three office teams booked without a single phone call.

The problem

Celeste runs a small headshot studio in a shared building near downtown Boulder.

Most clients are local professionals, with the occasional tech startup team.

Her services page had three packages, a few large photos and a button that said “Inquire.” Each package had a metal for a name.

Bronze

Bronze was the cheapest package, but the page didn’t say what it cost.

It said “a quick, simple session” and nothing about time or the number of photos.

People assumed it was too basic, and almost nobody chose it.

Silver

Silver promised “multiple looks and professional retouching.” Nobody knew how many looks, or what professional retouching meant.

Some clients worried they’d be smoothed into strangers. Others expected magazine covers. Both groups emailed to ask.

Gold

Gold was meant for teams, though nothing on the page said so.

It read like a bigger version of Silver, for someone who really liked photos of themselves.

Office managers skipped it entirely. They assumed Celeste didn’t do group work.

On top of all that, every package ended with “Contact for pricing.”

In a typical month, about 15 emails asked some version of what’s included and how much.

The solution

Celeste kept her photos and her prices. She changed the way the page described them, using four clear plans laid out side by side.

Names that said who it was for

The metals became the Profile Refresh, the Career Kit, the Actor Session and the Team Day.

Under each name she added one line. “For anyone whose work photo is older than their current job” went under the Profile Refresh.

The same rows for every plan

She built one comparison table. Time, looks, edited photos, delivery and price, in that order, for all four plans.

The Career Kit got a small “most popular” tag, because it really was.

Retouching in two columns

Under the table she added a short list of what she does and what she doesn’t. Softened stray hairs, yes. A new face shape, no.

The “I don’t” column did the most work. Clients relaxed when they saw it.

She also added the delivery time to every plan.

Busy people often book headshots for a deadline, and “photos in 3 days” answered the question most of them were quietly asking.

A Team Day box made for forwarding

The Team Day got its own box with the price per person, a minimum of eight people, the space she needs and “one invoice.”

It was written so an office manager could paste it into an email to her boss without changing a word.

The process that worked

Before she published, Celeste tested the new page on three people. Each one caught something different.

Her sister, who hates being photographed

She asked her sister to pick a plan without asking any questions. It took about a minute and a half.

Her sister’s only question was about glasses. Celeste added one line under the price. “Keep them on. I’ll handle the glare.”

A past client who works in HR

This reader went straight to the Team Day box. She wanted to know about remote staff.

Celeste added a line about matching remote people later, at the studio, with the same backdrop and light.

A friend who has never booked a photographer

He read the whole page on his phone, standing in a coffee line.

The table felt squeezed, so Celeste switched it to one card per plan on small screens.

She also gave every plan its own button.

“Pick a 30-minute slot” for the Profile Refresh, and “Ask about your team’s date” for the Team Day.

The headshot photographer services on her Google profile

After the website, she copied the same four plans and prices into the services section of her Google Business Profile.

Now people saw the same names and numbers whether they found her on Maps or on her site.

MeasureBeforeAfter 8 weeks
Inquiries that booked22%61%
“What’s included?” emails a monthAbout 152
Team Days booked03
Most common planSilver, by guessworkCareer Kit, by choice

What we learned from here

Clear headshot photographer services pages don’t need clever writing.

They need the same few answers for every plan, in the same order, right where people look.

Celeste didn’t lower her prices or add anything new. She simply stopped making people ask.

Page choiceBooked on the spotBooked a follow-up question
Plan namesNamed for who it’s forNamed after metals
DetailsSame rows for every planDifferent words for each
RetouchingWhat I do and what I don’t“Professional retouching”
PriceA real number on every plan“Contact for pricing”
TeamsA box made for forwardingHidden inside “Gold”

The biggest surprise was the Profile Refresh.

Once people could see it was $175 for 30 minutes, it became her busiest plan on weekday evenings.

The Team Day changed her calendar too. Three startups booked through the form, and two of them came back for new hires within a month.

The office manager from that first phone call came back as well.

She’d found the new page and booked a Team Day for eleven people, with one line in her email.

“Your new page made this so easy.”

Celeste printed that line and stuck it above her desk.

When Celeste adds a session now, she starts with the clear session layout she built.

Name, one line, the same rows and a real price.

Share your story

Tried something in your business that worked, or didn't? Tell me what happened. If I'd like to share it, I'll ask you first and change the names.

I only use your details to reply to you. See the Privacy Policy.